Privacy Policy


Last updated: September 20, 2023


Introduction


Welcome to LetsGetHome's privacy policy. At Letsgethome Limited, we are committed to protecting the privacy and security of our users. This privacy policy describes how we collect, use, and handle your personal data when you visit or use our website and services. Additionally, it outlines your rights regarding your personal data, including how you can access and control your information.


Information We Collect


We may collect the following types of information:

  • Personal Information: Including, but not limited to, your name, email address, phone number, and residential address.
  • Property Information: Details regarding properties you list or inquire about on our website.
  • Site Protection: This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How We Use Your Information


We use the information collected to:

  • Facilitate real estate transactions.
  • Improve our website and services.
  • Respond to your inquiries and send updates on listings that may interest you.

How We Share Your Information


We take your privacy seriously and restrict the access to your personal data to Letsgethome Limited personnel who need it to provide, operate, develop, or improve our services. We do not share your personal data with third parties, unless legally required to do so.


Cookie Policy


We use cookies to help improve your experience on our website. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on cookies and how to manage them, you can refer to the help guide of your browser or visit www.aboutcookies.org.


Your Rights Regarding Your Information


You have several rights regarding the use of your personal data, including the right to access, correct, or delete your personal information. To initiate these requests or for any questions regarding your rights, please contact us using the contact details provided in this policy. We will process your request within a reasonable time, generally within 30 days.


Exceptions to Data Deletion


It is important to note that due to regulatory, legal, and other obligations, including but not limited to requirements set by the Hong Kong real estate agency authority and anti-money laundering regulations, we might be unable to delete certain data immediately. These obligations necessitate that we retain certain information for a set period.


What happens after your data is deleted


Upon your request to delete your data, we will remove your data from our active databases. However, your data may remain in our backup systems for a limited period due to technical constraints. It's important to note that during this retention period in the backup systems, your data will not be used for any purpose other than to comply with legal obligations and to ensure the integrity and security of our databases. This backup data will be permanently deleted when the backup system is next purged.


Security Measures


We employ a variety of security measures designed to protect your personal data and keep it confidential and safe. These measures vary based on the sensitivity of the information that we collect, process, and store and the current state of technology.


Changes to This Privacy Policy


We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy policy periodically to be informed regarding how we are protecting your information.


Contact Us


If you have any requests, questions, concerns, or comments about this privacy policy, or if you would like to exercise any of your rights described in this policy, please feel free to contact us.